Main themes

  • Security procedures
  • Security legislation
  • Technology in security
  • Security of people
  • Security of stock
  • Security of premises

Security in retail stores has become an increasingly important feature in recent years. The upsurge in retail crime has significant repercussions, both in financial and personal terms, for retailers.

Although retail crime is a significant concern for retailers, many do not provide any security training for staff and as a consequence are at greater risk of incurring substantial losses.

Recent research highlights the effects which retail crime can have on profits. It is estimated that up to 25% of all retail profit is lost each year as a result of criminal activity. Therefore the importance of good retail security knowledge, policies and procedures cannot be underestimated in modern retailing.

In order to minimise losses it is important that the business has adequate Retail Security measures in place. The Retail Security module aims to increase staff awareness in relation to Retail Security and these staff members are the first line of defence in the fight against retail crime.

“Retail Ireland Skillnet gives us a great opportunity to meet together as a group, and
discuss the retail sector, especially our own customer service standards, we discuss different scenarios, and this helps us to be more aware of the importance of excellent customer service.”

Valerie McGee, Assessor, Christy’s Killarney

Name of Awarding Body: Quality and Qualifications Ireland QQI

Title of Programme: Retail Security

QQI Code: 5N1777

This programme is a QQI component (minor) award, certified at Level 5 on the national framework of qualifications – see www.nfq.ie  and is one of 8 components of major award 5M2105 – Retail Practice.