Retail Ireland Industry Certified | FREE Workshop

Customer Experience in the New Retail Landscape


FREE Workshop

Delivered as a two-hour workshop

The Customer Service Experience for Retail has changed dramatically since the onset of the COVID-19 pandemic. We are now entering into a transitional phase of customer service, where these new challenges require staff to have the necessary skills and awareness so that they can, with confidence, address the issues from the disruption and ultimately deliver the best possible customer service experience.

This FREE workshop aims to ensure that retail teams will feel recognised for their contribution not only to Retail but indeed to society and their communities during Covid-19. Retail teams will be better informed and equipped as we approach the New Retail Landscape and they will have new skills and knowledge to add to the resilience they have achieved since the pandemic began.

Places on these interactive and engaging workshops are limited so book your place now or get in touch with the team at Retail Ireland Skillnet on 0749176853 or email

Awards: Certified by Retail Ireland Skillnet
Delivery: Workshop
Cost: FREE
Duration: 2-Hour Workshop

  • Recognition
  • Personalisation
  • Expectations
  • Resolution
  • Time and Effort
  • Conflict Resolution
  • Empathy

This 2-Hour online workshop will be delivered via Zoom (the link to attend will be shared upon registration)

There is no cost to attend this workshop

This 2-Hour online workshop will be delivered via Zoom (the link to attend will be shared upon registration).

Industry Certified by Retail Ireland Skillnet

Upcoming Workshop Dates

Booking dates are subject to availability - Please contact us directly

Please complete the form below to request enrollment

or contact the Retail Ireland Skillnet team directly at Tel: 074 9176853 or Email:

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