Digital Certificate | Online Course

Customer Service for Retail

THIS COURSE IS DELIVERED ONLINE

E-Learning

Buy online and you can start this eLearning today

This online customer service course for retail is designed for those working within customer facing roles to improve their knowledge and skills to help their business deliver the best possible customer service experience.

You will learn the importance of body language in communicating with customers, how to deliver exceptional customer service, the changing nature of customer service, how to effectively deal with customer complaints and much, much more.

Upon successful completion on the course, a Retail Ireland Certificate of Achievement will be available for download.

This course is suitable for individual learners or for employers who may wish to register groups of employees.

For information about this course please get in touch with us on 0749176853, email info@retailirelandskillnet.com or fill out the query form below.

Delivery: 100% online
Cost: €29 (For more than 10 employees, please talk to us about our group rates)
Duration: Self-paced eLearning approx 6 hours

  • Principles of good customer service
  • Implementing customer service
  • Internal & external customer service
  • Body language
  • Resolving customer complaints
  • Measuring customer satisfaction
  • Improving business operations
  • Customer surveys
  • Acting on results from customer surveys
  • Consumer legislation
  • Implementing change

This course is only delivered using eLearning and supported with interactive content, videos and other resources.

The course is delivered 100% online and can be completed on desktop, mobile, and tablet.

€29

This course is available to all individuals - employed and unemployed.  There is no requirement on previous qualifications.

Self-paced online delivery in approximately 6 hours

Industry Certified by Retail Ireland Skillnet

eLearning - Buy Now!

  • Price: 29,00 € Quantity:
  • 0,00 €
  • American Express
    Discover
    MasterCard
    Visa
     

For more information about this course, please complete the form below

or contact the Retail Ireland Skillnet team directly at Tel: 074 9176853 or Email: info@retailirelandskillnet.com

You can select multiple options below

Retail Ireland Skillnet would love to send you marketing information on courses, exclusive offers and the latest information by email, SMS, phone and other electronic means. Please let us know if you would like us to contact you or not, by selecting all or any of the options below:

Your details will only be used by Retail Ireland and will not be shared with any other third party. You will have the right to change your preferences or unsubscribe at any time. See our Privacy Policy for more.

TOP