Retail Ireland Industry Certified | Workshop

Customer Service in the Experience Economy



This course is delivered as a one-day workshop

Customer Service skills are among the most important skills that enable employees to perform effectively in a retail organisation. The aim of this course is to develop practical and theoretical customer service skills which are essential in any retail environment. The module content focuses on a range of workplace-orientated skills associated with excellent customer experience.

Following the 1 Day Training workshop the participants will have a greater awareness of the importance of delivering excellent customer service and its relationship with sales. They will have a greater confidence in dealing with all customer types.

Typically, we require a minimum of 12 learners (and maximum of 20 learners) when delivering the programme. If your organisation requires a small number of places and is prepared to share places with other retail organisations, please contact us for further information.

For information about this course please get in touch with us on 0749176853, email or fill out the query form below.

Awards: Certified by Retail Ireland Skillnet
Delivery: Workshop
Cost: €175 per person (Group discount available)
Duration: One-day Workshop

  • Explaining the Experience Economy
  • Understanding Customer Expectations
  • Creating Raving Fans
  • Measuring Customer Satisfaction and Loyalty
  • The defined link between Customer Service and Sales
  • The Importance of Good Complaint Handling
  • Empathetic Listening
  • Communication
  • Behaviour and thinking styles
  • Customer Service Leadership
  • Putting it all into action

Candidates attend a one-day workshop

  • Classroom setting
  • Break out group
  • Discussion
  • Role Play
  • Games and Activities
  • Humour
  • Using learner experiences

€175 per person - Discount available for larger groups of 12 or more people

Retail Ireland Skillnet can deliver this one-day workshop at a time and place that best suits your organisations requirements

Industry Certified by Retail Ireland Skillnet

Please complete the form below to request enrollment

or contact the Retail Ireland Skillnet team directly at Tel: 074 9176853 or Email:

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