QQI LEVEL 5 | Code: 5N0972

Retail Customer Service

This course can delivered by the following methods...

Training Partnership

Annual subscription to full suite of Occupational Accredited Work-based Training.


Occupational accredited training delivered regionally by Retail Ireland Skillnet.

The purpose of this award is to equip retail employees with the necessary customer service skills and knowledge to deliver the best possible experience every time they engage with a customer. All retailers should strive to go above and beyond across every channel to deliver exceptional customer service.

Course Code: 5N0972
National Framework Level: QQI Level 5

This programme is a QQI component (minor) award, certified at Level 5 on the national framework of qualifications – see www.nfq.ie  and is one of 8 components of major award 5M2105 – Retail Practice.

  • Principles of good customer service
  • Implementing customer service
  • Internal & external customer service
  • Body language
  • Resolving customer complaints
  • Measuring customer satisfaction
  • Improving business operations
  • Customer surveys
  • Acting on results from customer surveys
  • Consumer legislation
  • Implementing change

This course is delivered through;

  • Training Partnership: Assessors are trained to mentor employees instore through the work-based programme.
  • Workshops: we can deliver this course in various locations throughout Ireland, costing €145 per learner.

If you would like to find out more information or discover how we can offer bespoke training for your business, please contact the Retail Ireland Skillnet team on 0749176853 or email info@retailirelandskillnet.com

Training Partner: We consider two factors when quoting retailers who want to become a Training Partner:

  • How many employees will be completing training?
  • How many courses does the retailer want to complete?

Workshop: t the customer service workshop costs €145 per learner to complete the 2-day QQI certified course.

Let us tailor the perfect training plan for your organisation, contact us today by emailing info@retailirelandskillnet.com or telephone 0749176853.

Learner should have reached the standards of knowledge, skill and competence associated with the preceding level of the National Framework of Qualifications. This may have been achieved through a formal qualification or through relevant life and work experience in a retail environment.

Training Partnership: Organisational Paced Learning
Workshop: Over 2 days

Location: Nationwide

National Framework Level: QQI Level 5

For more information about this course, please complete the form below

or contact the Retail Ireland Skillnet team directly at Tel: 074 9176853 or Email: info@retailirelandskillnet.com

Retail Ireland Skillnet would love to send you marketing information on courses, exclusive offers and the latest information by email, SMS, phone and other electronic means. Please let us know if you would like us to contact you or not, by selecting all or any of the options below:

Your details will only be used by Retail Ireland and will not be shared with any other third party. You will have the right to change your preferences or unsubscribe at any time. See our Privacy Policy for more.