The results are in from a recent poll conducted on Retail Ireland Skillnet Facebook page, where we asked our followers if they felt retailers could improve their customer service standards? The poll ended with a resounding 90% of voters backing the need for change in retailer’s customer service standards. The question is where do retailers […]
90% want improved customer service Read More »
Last week saw 103 Woodies staff members from all over Ireland receive their Level 5 Certificates in Retail Customer Service! A special event was held at the Westbury Hotel in Dublin on Tuesday 1st November to celebrate their success. Declan Ronayne, CEO of Woodies was in attendance to show his support for the colleagues. Deputy
Staff Awards Ceremony at Woodies! Read More »
Today’s shoppers know what they want and they know how and where to get it. Retailers who answer customers’ questions with throwaway responses such as: “that’s not my department,” “have you tried the website” and “I can’t help you”, will simply drive shoppers to take their business elsewhere! The team at www.internetretailing.net have listed ten
Ten Key Customer Questions That All Retailers Should Be Able To Answer Read More »
