Since our foundation in 2000, Retail Ireland Skillnet have worked with over 1,000 Irish retailers in developing their training and education programmes. Have a look at some of their experiences when working with us...

What retailers are saying about us!

"Training is vital in retail. It is so important that our staff and managers are always professional when dealing with our customer, and that they have a full understanding of the products they are expected to sell and of the high standard of customer service that Kilkenny are known for. The more time we invest in training our staff and managers the more confident they become. Consequently, they enjoy what they do more and get a lot more out of their job. We use Retail Ireland Skillnet when training new staff members and to further train our existing staff. Everyone benefits from Retail Ireland Skillnet training, from staff members to management, therefore leading to an obvious benefit for the company. Retail Ireland Skillnet provide on-the-floor training in the job they will be expected to perform on a day-to-day basis and the bonus for the staff member is they get a certificate in recognition for the training. The modules cover a wide range of important topics in retail from customer service, to selling skills to health and safety to managing and mentoring people. They are designed to get staff thinking more about the common situations that arise during a typical working day which they can then discuss between themselves.”

Michelle O Gorman
Retail Manager, Kilkenny Group

"From the degree I generated a lot of ideas to bring back to improve our family business. For example, marketing, social media, signage and stock management are all areas that I have taken from the degree and tailored to help improve my business. I would absolutely recommend the degree to employees in small stores as well as bigger organisations. Where bigger organisations may have extra support in place, smaller businesses need opportunities like this”.

Yvonne Daly
Spar Store Manager, Mother of four kids and Letterkenny Institute of Technology Student of the Year 2017

“I have completed a number of Retail Ireland Skillnet training programmes in the last few years. I am currently completing the degree in Retail Management and thoroughly enjoying it. All the training is accredited, and work based, meaning knowledge gained can be transferred into improvements on the shop floor. All the trainers have been excellent, and I look forward to completing further courses with Retail Ireland Skillnet in the future.”

Emma Coone