The retail sector will change more in the next 50 years than it has in the past century according to experts. New technological innovation is driving this movement with online stores, checkouts that can be done on your mobile phone, and apps that instantly shop—curated styles from all your favourite bloggers and influencers. The typical customer retailers face today is constantly connected, well aware
The retail industry in Ireland employs over 280,000 people, in every city, town and village, right across the country. This is more than twice that of Ireland’s second largest sector, financial services. By its very nature retail is a fast-moving industry as organisations try to respond to customer needs and predict future trends. But if
Retail Ireland Skillnet are delighted to announce that we have been able to continue delivering learning to Apprentices enrolled on the Apprenticeship in Retail Supervision amidst the challenges presented by COVID-19. Over the last four weeks, we have moved all scheduled modules to 100% online delivery, and it is a move that has been warmly

COVID-19 Notice

Retail Ireland Skillnet is fully supportive of the Government’s efforts to effectively address and limit the spread of COVID-19 and to safeguard the protection of public health and that of our stakeholders. The Retail Ireland Skillnet management team are continuing to work and are available to discuss any queries that your businesses or employees have
This week Retail Ireland launched the Retail Ireland Christmas Monitor 2018, which contains analysis of the latest retail sales trends and key statistics in advance of this year’s festive trading period. The monitor looks at different aspects of retail trade and the gives insight to the wider economic conditions impacting the retail sector. Here are the top
customer service
The results are in from a recent poll conducted on Retail Ireland Skillnet Facebook page, where we asked our followers if they felt retailers could improve their customer service standards?  The poll ended with a resounding 90% of voters backing the need for change in retailer’s customer service standards. The question is where do retailers
retail ireland skillnet retail employee presentation
On Monday 11th June 2018, the fabulous team at Mothercare Ireland Mahon Point celebrated as they were awarded their Retail Ireland Skillnet QQI Certificates for the range of occupational training courses completed.  On the day, our very own Margaret and Irene joined Jonathan  Ward the Managing Director, Mothercare Ireland, Ian Malone, the Mahon Point Store Manager and Karen Ferris,
Our sixth annual Retail Study Tour was recently held on 27th and& 28th of September where London’s top retailers opened up their doors to deliver an inspiring and insightful experience for our attendees. The focus this year was on ‘Digital Innovation in Retail’, with an aim to shed light on how the most modern retails in
Today’s shoppers know what they want and they know how and where to get it. Retailers who answer customers’ questions with throwaway responses such as: “that’s not my department,” “have you tried the website” and “I can’t help you”, will simply drive shoppers to take their business elsewhere! The team at www.internetretailing.net have listed ten
Why should retailers engage in social media? If retailers are able to connect with consumers on social media they increase their visibility with an audience that’s already inclined to buy their products. Using social media can help retailers build brand awareness and extend the amount of time potential customers spend interacting, browsing and considering a