customer service
The results are in from a recent poll conducted on Retail Ireland Skillnet Facebook page, where we asked our followers if they felt retailers could improve their customer service standards?  The poll ended with a resounding 90% of voters backing the need for change in retailer’s customer service standards. The question is where do retailers
retail ireland skillnet retail employee presentation
On Monday 11th June 2018, the fabulous team at Mothercare Ireland Mahon Point celebrated as they were awarded their Retail Ireland Skillnet QQI Certificates for the range of occupational training courses completed.  On the day, our very own Margaret and Irene joined Jonathan  Ward the Managing Director, Mothercare Ireland, Ian Malone, the Mahon Point Store Manager and Karen Ferris,
Our sixth annual Retail Study Tour was recently held on 27th and& 28th of September where London’s top retailers opened up their doors to deliver an inspiring and insightful experience for our attendees. The focus this year was on ‘Digital Innovation in Retail’, with an aim to shed light on how the most modern retails in
Today’s shoppers know what they want and they know how and where to get it. Retailers who answer customers’ questions with throwaway responses such as: “that’s not my department,” “have you tried the website” and “I can’t help you”, will simply drive shoppers to take their business elsewhere! The team at www.internetretailing.net have listed ten
Why should retailers engage in social media? If retailers are able to connect with consumers on social media they increase their visibility with an audience that’s already inclined to buy their products. Using social media can help retailers build brand awareness and extend the amount of time potential customers spend interacting, browsing and considering a