The retail industry in Ireland employs over 280,000 people, in every city, town and village, right across the country. This is more than twice that of Ireland’s second largest sector, financial services. By its very nature retail is a fast-moving industry as organisations try to respond to customer needs and predict future trends. But if
customer service
The results are in from a recent poll conducted on Retail Ireland Skillnet Facebook page, where we asked our followers if they felt retailers could improve their customer service standards?  The poll ended with a resounding 90% of voters backing the need for change in retailer’s customer service standards. The question is where do retailers
As a retailer, do you think your staff feels appreciated and recognised? The vast majority of today’s workers report that they are overworked and underappreciated. Most retail employees – regardless of current position – have ambitions for a more senior level than where they currently stand. The challenge is that we are so busy keeping